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ITIL Foundation Certification Training

ITIL® 4 Foundation Training
The Ultimate Immersive Learning Program to Master ITIL 4 and Ace the Foundation Exam
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ITIL
PeopleCert Accredited Training Organization
ITIL Accredited Training Organization
  • 450,000+
    Career Transformations
  • 250+
    Workshops Every Month
  • 100+
    Countries and Counting

High Demand For ITSM Professionals

ITIL Foundation Among the Highest Paying Certifications
Annual Average Salaries
Min
Average
Max
Hiring Companies
Amazon
IBM
Google
Infosys
TCS
Dell
Demand
18%
ITIL-certified professionals earn higher vis-à-vis peers

If you want to boost your career in IT service management, now is the perfect time to get certified in Information Technology Infrastructure Library certification. Currently, these are the trends prevalent in the ITSM industry:

  • Top Three Qualifications in the ITSM Industry: ITIL (60%), Technical Qualifications (53%), SDI Qualifications (27%) (Service Desk Institute)
  • Expected Global Market Growth: USD 9164.8 million with a CAGR of 14.9% by 2028 (LinkedIn)
  • Number of Companies Using ITIL Frameworks: 82% of Fortune 500 companies (PeopleCert)
  • Latest Evolution of the World’s Leading Framework for ITSM: ITIL 4 (LinkedIn)
  • Verticals Where ITIL Professionals Are Highly Sought-After: BFSI, Telecommunications, IT & ITES, Government and Public Sector, Energy and Utilities, Manufacturing, Retail and Consumer Goods, Media and Entertainment, Healthcare, Education (MarketsandMarkets)
  • Areas Where ITIL Professionals Are in Demand: Automation and Artificial Intelligence (AI), Service Integration and Management (SIAM), DevOps and Agile Practices, Cloud Service Management, Customer Experience and Self Service, Security and Compliance, Data-driven Decision-Making (Medium)

ITIL 4 Foundation Certification Is Your Ticket to a Bright Future

With a staggering 60% of industry professionals recognizing ITIL as the top qualification, it is a clear indicator that this certification is not just popular, but in high demand. As businesses increasingly adopt ITIL frameworks, especially with 82% of Fortune 500 companies leveraging them, the landscape for ITIL-certified professionals is expanding rapidly.

The global ITSM market is projected to soar to USD 9,164.8 million by 2028, growing at an impressive CAGR of 14.9%. This growth means more job opportunities and increased demand for skilled professionals who understand the latest ITIL 4 practices. As ITIL continues to evolve as the leading framework in the industry, your certification and skills will position you as relevant and in demand.

Opportunities Waiting at Your Doorstep

Certified ITIL professionals can step into various roles, including:

1) Project Coordinator:

In this entry-level position, you will assist project managers with planning and executing projects, ensuring that everything runs smoothly and efficiently. For a project coordinator, the annual average salary is $55,687 in the United States. Popular recruiters are Amazon, Comcast, Walt Disney, UnitedHealth Group, New University of Medicine, Abbott, CBRE Group, etc. (Payscale)

2) Junior Project Manager:

As you gain experience, you can take on more responsibilities, helping to lead projects, manage timelines, and collaborate with team members to deliver results. For a junior project manager, the annual average salary is $51,431 in the United States. (Payscale) Popular recruiters are Apex Systems, Cushman & Wakefield, Uber, Dice, Michael Page, Actalent, etc. (LinkedIn)

3) Project Manager:

In this role, you can advance to managing entire projects, guiding teams, and making strategic decisions that align IT services with business objectives. For a project manager, the annual average salary is $73,495 in the United States. (Payscale) Popular recruiters are Nike, Adecco, Rockstar Games, Essel, Varite Inc, DTE Energy, etc. (LinkedIn)

ITIL-certified professionals are especially sought after in various sectors, including Banking, Financial Services, and Insurance (BFSI), Telecommunications, IT & ITES, and Government. If you are interested in Healthcare, Retail, or Manufacturing, your ITIL certification will open doors across multiple industries.

As the industry continues to innovate, the demand for ITIL professionals will also grow in areas such as Automation, AI, DevOps, Cloud Service Management, and Data-Driven Decision-Making. Being certified in ITIL 4 through this Information Technology Infrastructure Library course will not only enhance your skills in service management but help you thrive in a future that increasingly values agility and integration.

Benefits Readily Available Post-Certification

  • Enhanced Career Opportunities: ITIL Foundation Certification opens doors to various roles in IT service management, helping you stay ahead in the competitive market.
  • Increased Earning Potential: You may earn higher salaries compared to your non-certified counterparts due to your specialized knowledge.
  • Strong Industry Recognition: ITIL 4 is widely recognized and respected across industries, boosting your credibility and professional reputation.
  • Comprehensive Understanding: The certification provides a solid foundation in ITIL principles, helping you understand how to effectively manage and deliver IT services.
  • Alignment with Business Goals: Learn how to align IT services with organizational objectives in the ITIL Foundation course, enhancing overall business performance.
  • Adoption of Best Practices: Gain insights into industry best practices that improve efficiency, effectiveness, and customer satisfaction.
  • Continuous Improvement Skills: The ITIL Foundation certification course emphasizes continual improvement, enabling you to implement strategies that enhance service delivery over time.
  • Networking Opportunities: Join a community of certified ITIL professionals, providing opportunities for collaboration and knowledge sharing.
  • Flexibility Across Industries: ITIL 4 principles are applicable in various sectors, including healthcare, finance, telecommunications, and government.
  • Foundation for Advanced Certifications: ITIL 4 Foundation serves as a gateway to further specialization and advanced certifications in IT service management.

Your Next Step: With such strong prospects, now is the time to invest in your future. An ITIL 4 certification can elevate your career, offering you the skills and recognition needed to succeed in an ever-evolving industry. Are you ready to unlock your potential? Let’s get started on your ITIL Foundation training today!

ITIL4 Foundation Certification Training Highlights

Course Highlights

16 Hours of Live Instructor-Led Sessions

Earn 16 PDUs for Continued Learning

49+ Hours of On-Demand Self-Paced Learning

5 Simulation Exams and 8 Mock Tests to Ace ITIL Exam

8 Assessments with More Than 200 Questions

Get 5 Complimentary Courses from Top 100

PeopleCert Official eBook and Training Material

Course Fee Includes Exam Fee and Online Proctoring

Lifetime Access to On-Demand Courseware

In today’s fast-paced digital landscape, how equipped are you to drive effective IT service delivery? As businesses evolve, so do the demands on IT professionals. Getting certified in ITIL 4 Foundation, you can provide unique value across your organization, ensuring that technology-enabled products and services not only meet but exceed expectations.

NOTE: ITIL®, ITIL® Foundation, and AXELOS are registered trademarks of AXELOS Limited, used under the permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under the permission of AXELOS Limited. PeopleCert® is the registered trademark of PeopleCert International Ltd., the sole Examination Institute (EI) for the delivery of AXELOS Accreditation and Examination services worldwide. KnowledgeHut is a Certified Partner of AXELOS and an Accredited Training Organization (ATO) with PeopleCert®.

Is This ITIL 4 Foundation Certification Course Worth It?

The Information Technology Infrastructure Library certification course equips you with a better understanding of IT service management through a well-structured blended learning approach. It is a combination of engaging live sessions as well as self-paced learning options along with extensive on-demand resources. You'll learn from seasoned instructors, who come with over 20 years of experience, ensuring you receive expert insights and support.

Furthermore, the course prepares you thoroughly for the ITIL Foundation certification exam with real-world simulation exams and mock tests, significantly increasing your chances of success.

Additionally, this ITIL 4 Foundation course simplifies your certification journey by covering exam fees, official materials from PeopleCert, and offering lifetime access to courseware. With the added flexibility of a re-sit option, should you need it, this Information Technology Infrastructure Library course provides knowledge and relevant tools to enhance your career in the growing IT service management field.

Benefits of ITIL 4 Foundation Certification

Attending the ITIL 4 Certification course allows you to earn 16 PDUs, contributing to your ongoing learning and certification maintenance. The certification can help you secure roles such as IT Service Manager, IT Consultant, Change Manager, Service Delivery Manager, and IT Operations Manager, among others, making you stay ahead in the job market. What’s more? Get access to Information Technology Infrastructure Library training materials and the e-book from PeopleCert, the accreditation body, itself! Therefore, the content is aligned with the latest industry standards and practices and prepares you for the official ITIL 4 Foundation exam.

ITIL Foundation Course Highlights

This ITIL Foundation course is thoughtfully designed with a singular objective: to provide you with all the resources necessary to successfully pass the ITIL Foundation exam. In this training, you get to explore an operating model that focuses on the development, delivery, and ongoing enhancement of IT services. This enables you to make a meaningful impact on your organization’s success. Here are the key highlights of the ITIL Foundation certification course you are about to enroll in:

  • Blended Learning Experience: Engage in a unique combination of live, instructor-led sessions and on-demand, self-paced learning for a comprehensive learning experience.
  • Interactive Live Sessions: Participate in 16 hours of live training, where you tackle real-world scenarios, engage in hands-on role-play exercises, and enhance your skills through interactive activities.
  • Expert Trainers: Learn from seasoned certified trainers with years of ITIL expertise who provide insights and support throughout your learning journey.
  • Core ITIL 4 Concepts: Begin with the foundational principles of ITIL 4 and explore the intricacies of the ITIL 4 service value system.
  • Professional Development Units (PDUs): Earn 16 PDUs to support your ongoing professional growth and certification maintenance.
  • Extensive Self-Paced Learning: Access over 49 hours of on-demand course material, allowing you to study flexibly and thoroughly understand ITIL concepts at your own pace.
  • Simulation Exams: Prepare for the ITIL Foundation exam with five simulation exams that mirror the actual format and difficulty level.
  • Mock Tests and Assessments: Strengthen your understanding with eight mock tests and eight assessments to identify areas for improvement.
  • Complimentary Courses: Benefit from five complimentary courses from a selection of top 100 topics to further enhance your knowledge and skills.
  • Take² Re-Sit Exam Option: If needed, retake the exam for a reduced fee within six months of your initial attempt, with flexible scheduling from home or office.
  • All-Inclusive Program: Enjoy a hassle-free certification process fees covering the ITIL Foundation exam, online proctoring, the official e-book, and training materials.
  • Lifetime Access to Courseware: Revisit and reinforce your learning with lifetime access to on-demand with ITIL Foundation training course materials.
  • Official Training Materials: Receive the PeopleCert official ITIL 4 Foundation e-book and training resources, ensuring alignment with certification standards.

Skills Covered in ITIL Foundation Training

The online ITIL Foundation training is designed to provide you with practical knowledge and hands-on experience that you can apply directly to actual projects. As you embark on this learning journey, you will develop an industry-relevant skill set that will empower you to drive effective IT service delivery and align technology with business goals. Let’s dive into the key skills you will gain:

  • Introduction to ITIL 4: Start your journey with a thorough exploration of the ITIL 4 framework, its foundational elements, and the benefits it offers organizations. Understand what makes ITIL 4 unique and its significance in service management.
  • Core ITIL Concepts: Dive into the essential concepts of service and service management. Learn how value is created through the intricate relationships between stakeholders, products, and services, and discover how to assess the value of a service or product effectively.
  • ITIL Guiding Principles: Familiarize yourself with the guiding principles of ITIL, including the importance of focusing on value and prioritizing activities that enhance overall service delivery. Understand where to start implementing it and think and work effectively.
  • The Four Dimensions of Service Management: Explore the four key dimensions of service management: organization and people, information and technology, partners and suppliers, and value streams and processes. Recognize how these dimensions interact to create effective service management.
  • ITIL Service Value System: Gain insights into the ITIL service value system, including the service value chain and service value streams, and understand their roles in enhancing service management practices.
  • ITIL 4 Practices: Embark on a comprehensive journey through various IT Service Management (ITSM) practices in the Information Technology Infrastructure Library training. Discover a wide range of practices, from information security management to continual improvement, and learn how each contributes to effective IT service management.

The ITIL 4 Foundation certification is your gateway to mastering IT service management and driving value across your organization. With our comprehensive course, you'll gain the skills and knowledge needed to excel in today's dynamic IT landscape.

Ready to transform your IT career and become a leader in service management? Get started with our ITIL 4 Foundation certification course today and unlock your potential to drive innovation and success in the world of IT!

ITIL 4 Foundation Course Curriculum

Curriculum

1. Introduction to ITIL 4

Learning Objectives: In this learning module, you will embark on a comprehensive exploration of the ITIL 4 framework and delve into its foundational elements, principles, and the myriad advantages it offers to organizations. Gain a nuanced understanding of the evolution and significance of ITIL 4, discovering key characteristics that distinguish it and exploring the core principles guiding its approach to service management.

Topics:

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2. ITIL Key Concepts

Learning Objectives: In this learning module, you will delve into the core concepts of service, service management practices, and the creation of value. You will explore the intricate components that contribute to the overall value of a service or product, gaining insights into the dynamic relationships between stakeholders, products, and services.

Topics:

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WHY KNOWLEDGEHUT FOR ITIL CERTIFICATION TRAINING

The KnowledgeHut Advantage

Solid Track Record

KnowledgeHut has empowered thousands of professionals across the globe with certifications in ITSM.

Experiential Training

Dive into 16 hours of instructor-led training with real-world scenarios, role-plays, case studies and trainers with 20+ years of rich experience.

Comprehensive Exam Support

Theoretical and practical learning backed by mock tests. We’re right by you for any certification assistance.

Mentorship by Industry Experts

One-to-one mentorship, real-world tips and time-tested techniques from accredited expert practitioners.

Take² Re-Sit Exam Option

Retake the exam for fraction of the price and get 6 months from date of initial exam to prepare a second attempt.

Exclusive Post-Training Sessions

Make the best of exclusive six-month post-training mentor guidance to overcome challenges in your ITSM career.

ITIL 4 Foundation Training Certification

Earn The Coveted ITIL 4 Foundation Certification

Obtaining the ITIL 4 Foundation Certification goes beyond simply acquiring a new set of skills—it serves as a recognition of your proficiency in IT service management from the globally recognized ITIL framework. This certification is not merely a piece of paper; it symbolizes your unwavering commitment and competence in implementing ITIL practices. It acts as a key to unlock various possibilities in your career, signaling to employers and colleagues that you have the expertise and dedication to thrive in effectively managing IT services within an organization.

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ITIL Foundation Certification Course Reviews

Our Learners Love Us

Extremely Helpful!

Recently completed ITIL foundation training, it was greatly organised and prepared me for the actual exam with ease of understanding. The KnowledgeHut contents also help boast the preparation to the next level.

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Knowledgeable Trainers

I have recently completed my ITIL 4.0 certification course in KnowledgeHut. The trainer Mr. Alpesh is very knowledgeable and very good in explaining ITIL concepts. The course fee also reasonable compared to the other online institutes. Thank you!

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Amazing Training!

I've completed my ITIL 4 certification class with KnowledgeHut UpGrad and I can say that I acquired a good amount of confidence in taking the actual certification. It will always require individual effort to review what's been discussed but the class itself is very interesting. Interaction was made easy because the speaker is also very easy to talk to. I have to admit that I've been practicing ITIL for years now since I implement ITSM tool but this experience put me to another level of understanding. Highly recommended!

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Senior Consultant
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Offered Great Support!

I successfully completed ITIL 4 foundation live online weekend class. It was a wonderful learning experience. Prism portal provided by knowledge hut was excellent. Videos and materials were very helpful for preparing for exams. It was well organized. if anybody having doubt, I highly recommend knowledge hut.

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OUR SUPPORT SYSTEM FOR ITIL 4 Foundation TRAINING

Meet the Team That's Invested in Your Success
Alpesh Vasant

Alpesh Vasant

Trainer

Alpesh Vasant is an experienced and certified professional, currently leading as the Director and Principal Trainer. With a strong background in ITIL4, he excels in understanding client operations and processes, identifying technical training needs, and providing customized, effective solutions. Alpesh's expertise extends to offering turnkey consultancy and fostering a culture of continuous process improvement within organizations. 

His ITIL 2011 certification complements his wide array of specialties, including Project Management (covering PMP 6th Edition, PRINCE2, Prince2Agile, Scrum), Office Automation (expertise in various Office suites and Macro Programming using VBA), Databases (Oracle, SQL Server, MySQL, PostgreSQL, MongoDB), Web Technology (HTML, CSS, JavaScript, XML, ASP, JSP), and Networking (Windows, Linux, Server Administration). Alpesh is also skilled in Six Sigma DMAIC Methodology, Minitab, FMEA, 5 S, and 8 D. 

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Experience: 20+ years
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Santhosh Kannan

Santhosh Kannan

Trainer & Consultant

Santhosh Kannan is a distinguished facilitator and consultant with more than 24 years of experience in the IT industry and a decade in training and consulting. He is an expert in ITIL4, holding a Master certification and accredited trainer status. His credentials also include certifications in DevOps (Foundation and Leader), ITIL V3 (Expert), PRINCE2 (Practitioner and AGILE), and COBIT5. Specializing in ITIL Consulting and Project Management, Santhosh brings a wealth of knowledge and practical skills to his clients. 

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Tarak Ranjan Das

Tarak Ranjan Das

Trainer & Consultant

Tarak Ranjan Das is a seasoned professional in project management and leadership with over two decades of corporate experience. His dedication to individual and organizational growth is evident through his extensive work in knowledge dissemination. Tarak specializes in delivering personalized learning experiences, focusing on leadership, management, and business skills across various industries and audiences, both remotely and in classrooms.

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Prerequisites for ITIL Foundation Certification

Prerequisites and Eligibility
  • No specific prerequisites or prior qualifications required
  • Suitable for beginners and experienced professionals alike
  • Basic understanding of IT terminology is beneficial
Prerequisites

About ITIL 4 Foundation Certification

1. What is the ITIL Foundation exam all about?

ITIL Foundation Exam is an entry-level certification for embarking on a career in Information Technology Service Management (ITSM). Clearing the ITIL Foundation Exam will equip one with the right tools to implement all the processes essential for an organization to comply with the ITIL® framework, which describes the most suitable way of performing processes within the IT cycle.The exam is based on the implementation of the ITIL® V3 Foundation level curriculum. By the AXELOS standard, the ITIL Foundation exam usually takes this format:

  1. Multiple choice examination questions
  2. 40 questions
  3. 26 marks required to pass (out of 40 available) - 65%
  4. 60 minutes duration
  5. Closed book.

2. What is the process of appearing for the ITIL4 Foundation?

Here's how to successfully navigate the ITIL4 Foundation exam and clear it in the first go with KnowledgeHut:

ITIL Certification Path

Step 1: Enroll in KnowledgeHut’s ITIL Foundation Training Course Online
Begin your ITIL4 Foundation journey by registering for KnowledgeHut’s ITIL Foundation course online. As an Authorized Training Organization (ATO) with PeopleCert® and a certified partner of AXELOS, KnowledgeHut ensures a comprehensive learning experience. The course fee covers your exam expenses, and you'll benefit from extensive exam preparation assistance.

Step 2: Attend the 2-Day Training
Participate in the engaging 2-day training session, where expert instructors from KnowledgeHut guide you through the essential concepts of ITIL4 Foundation. Gain in-depth knowledge and practical insights to prepare you for the exam.

Step 3: Take the Online ITIL Foundation Exam
Receive the exam key from PeopleCert®, and take the online ITIL Foundation exam. This 60-minute closed-book examination is designed to assess your understanding of ITIL4 principles. Aim for a minimum score of 65% to demonstrate your mastery.

Step 4: Download Your ITIL Foundation Certificate
Upon successfully passing the exam, download your ITIL Foundation certificate. With this achievement, you join the ranks of ITIL-certified professionals, positioning yourself as a leader in your IT Service Management (ITSM) team.

Empower your ITSM journey with KnowledgeHut's streamlined process, expert-led training, and comprehensive exam support. Elevate your career and contribute to the success of your organization as a certified ITIL professional.

3. Who conducts the exam?


The exam is conducted through PeopleCert®. (KnowledgeHut is an ATO with PeopleCert®.

4. What is the ITIL 4 Foundation exam pattern and passing score?

The ITIL 4 Training Foundation certification exam is an online, closed-book exam. The format is:

  • Type: Multiple Choice Questions
  • Number of questions: 40
  • Duration: 60 minutes
  • Pass mark: 65%

ITIL Foundation Certification Path

Your Path to Acing Your ITIL 4 Foundation Exam
Learn
through Instructor-Led Sessions and earn PDUs
ITIL Exam Simulator
Practice with simulation exams and get exam-ready
Assessments
Test your exam preparation with auto-graded assessments
You're now ITIL certified!
Congrats and welcome to the ITIL Elite!
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Study
using 49+ Hours of On-Demand Learning Material
Mock Exams
Assess yourself with mock exams (with unlimited attempts)
Take the Exam
Take the ITIL Foundation exam and conquer it in the very first attempt.

The ITIL framework is the bedrock of IT service management for a staggering 90% of companies globally, according to Springer Research. Now, it's your turn to shine as an ITIL expert with the coveted ITIL 4 Foundation certification. Beyond validating your skills, this certification opens doors to exclusive networking opportunities, allowing you to connect with the industry's finest minds.

Seize the chance to be part of a global community that sets the standard, and let your ITIL journey begin with a certification that speaks volumes about your commitment to excellence. Not sure where to start with your ITIL 4 Foundation certification? Just follow these simple steps:

1) LEARN through Instructor-Led Learning
Dive into the world of ITIL through engaging Instructor-Led Sessions, an immersive learning experience designed to impart knowledge and insights crucial for acing your exam. Earn Professional Development Units (PDUs) as you progress, validating your commitment to continuous learning. Learn from our Elite panel of trainers who have many years of experience using ITIL framework. upGrad KnowledgeHut is an Accredited Training Organization of AXELOS.

2) STUDY with On-Demand Learning
Immerse yourself in a comprehensive learning experience with 49+ Hours of On-Demand Learning Material. Accessible anytime, anywhere, this library of resources provides the depth and breadth of knowledge needed to excel in the ITIL 4 Foundation exam. Training includes real world case studies, mentor guidance, and more.

3) PRACTICE using ITIL Exam Simulations:
Sharpen your skills and boost your confidence with our ITIL Exam Simulator. Practice makes perfect, and our simulation exams replicate the actual test environment, preparing you thoroughly for the challenges ahead.

4) EVALUATE Yourself with Mock Exams:
Evaluate your knowledge and gauge your readiness with Mock Exams featuring unlimited attempts. Fine-tune your understanding of ITIL principles and concepts, ensuring you're well-prepared for the intricacies of the actual exam.

5) REVIEW Your Exam-Readiness with Auto-Graded Assessments:
Test your exam readiness with precision using our Auto-Graded Assessments. Receive instant feedback and insights into your strengths and areas for improvement, ensuring you're on the right track to success. Use our post-training sessions to refresh your training.

6) TAKE THE EXAM and Ace it in the First Go!
Armed with knowledge and confidence, it's time to conquer the ITIL Foundation exam. Leverage your preparation, navigate the exam with ease, and emerge victorious. Once you pass the ITIL Foundation exam, download your ITIL Foundation certificate.

7) FAST-TRACK Your ITSM Career Growth
Armed with the ITIL Foundation certification, you're now positioned to become a leader in your ITSM team. You will also get continual learning support to help you stay updated with industry developments through a range of learning resources.

Your path to becoming ITIL Foundation-certified is a dynamic and supportive journey, guided by live instructor-led training by our experts, comprehensive learning resources, realistic exam simulations, and assessments that empower you to achieve excellence.

Welcome to a community of ITIL Elite professionals – where success is not just a milestone, but a continuous pursuit of career enhancement.

What You Will Learn in ITIL Certification Training

Learning Objectives
Fundamental Concepts of ITIL

Understand the core principles and concepts that drive the ITIL framework.

Key ITSM Components and Processes

Explore the key components and processes that form the foundation of IT service management.


Aligning IT Services with Business

Learn how to align IT services with business goals and cater to customer requirements effectively.


Best Practices for IT Service Delivery

Discover industry best practices to ensure efficient and effective IT service delivery.


ITIL Service Lifecycle Stages

Gain insights into the different stages of the ITIL service lifecycle and their significance.


Roles and Responsibilities

Understand the various roles and responsibilities within an IT service management framework.


Who Can Attend the ITIL 4 Foundation Certification Training

Who This Course Is For
  • IT Professionals
  • IT Practitioners
  • IT Support Staff
  • IT Managers
  • IT Project Managers
  • Business Managers
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ITIL CERTIFICATION FAQS

Frequently Asked Questions
ITIL Foundation Training

1. What can I expect to accomplish after completing the ITIL Foundation Course?

Our ITIL Foundation Course program is designed to help you learn the fundamentals of the ITIL framework and launch a successful ITSM career. By the completion of the ITIL course online, you will have the knowledge and skills to:

  • Build products and services with stakeholders and customers to co-create value.
  • Apply the guiding principles of the ITIL framework to ensure business value
  • To achieve company goals, master and implement the essential ideas of DevOps, Agile, and Lean.
  • Apply the four dimensions of Service Management to different areas of service

2. What are the modes of training offered for the ITIL 4 Foundation Certification Course?

The ITIL4 Foundation workshop at KnowledgeHut is delivered through PRISM, our immersive learning experience platform, via two modes of delivery:

Blended learning:

  • With instructor-led training sessions and the convenience and flexibility of self-paced study, you can have the best of both worlds.
  • Listen, study, ask questions, and have your instructor, who is an experienced practitioner, clear up any doubts you may have.
  • You also get to collaborate and learn from the experience of your peers in real-world simulations and activities.

On-Demand Self-Learning:

  • Learn at your own pace, anytime and wherever you choose and take advantage of the nearly unlimited educational opportunities that come with lifelong access. When you need to refresh ideas or clear your questions, you'll have access to the whole courseware as well as all of the features of our immersive learning experience platform.

3. What practical skills can I expect to have after completing the ITIL Foundation Course?

Our ITIL Foundation Training Course is designed to provide you with all of the skills you'll need to be a successful ITSM practitioner. You will gain practical skills in the following ITSM principles:

  1. Engage in organizational transformation
  2. Co-create value
  3. Ensure continued agility
  4. Bring about continual service improvement
  5. Manage problems, risks and incidences
  6. Minimize service disruption
  7. Quantify and demonstrate the value of service
  8. Benchmark services and maximize ROI
  9. Understand and manage customer expectations
  10. Obtain value for money
  11. Device for knowledge
  12. Concentrate on content
  13. Explore holistically
  14. Commence where you are
  15. Study directly
  16. Develop iteratively
  17. Associate
  18. Be fair
  19. Keep it simple
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